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Frequently Asked Question!
When you submit an order through our checkout page, it begins to process and can’t be changed or cancelled.
If an item on your order has been moved to backorder status and you would like to make changes, please contact us as soon as possible.
There are two easy ways to stay up-to-date on the status of your order:
Visit our Order Tracking page to view your order status. You will need your order number, email address, and billing post code.
Log into My Account and review your order history.
Note: It may take up to 72 hours after an order has shipped for tracking information to appear. If “Track Item” is not shown next to each of your items ordered, your order is still being prepared. You will receive a Shipment Confirmation Email once your items ship and can then sign up to receive text alerts for tracking updates.
Prices are quoted in Australian Dollar. Scented Candles & Essential Oil reserves the right to make price changes prior to an order placed by you. All items follow Scented Candles & Essential Oil’s pricing unless otherwise stated in promotion or Gifts With Purchase. Scented Candles & Essential Oil reserves the right to cancel or not move to process your order if the product(s) ordered is discontinued or out of stock; order does not meet the order criteria set above on pricing; order was made during web maintenance and caused by a system glitch.
If your order arrives with a wrong item, please contact us [email protected]. We will be happy to take a look at your order and discuss options!
If you get an error message about a credit card failure after attempting to submit an order, you may want to check the following:
- Ensure that there are no typos or misspellings in your name, street address, city, state and post code.
Verify that your billing name (including middle initial) and address on your credit card bill is exactly the same as you have entered. Check a mailed statement to be sure.
Try re-entering your CID or security code. If your card is saved, try entering it as a new card.
NOTE: With each submission, you may place another hold on your funds for the total amount of the order. If this happens, those authorizations will drop off your account within 1-8 business days, but up to 30 depending on your issuing bank. Please contact your bank for further questions.
Because product assortment and stock levels for items may differ between various stores and the website, the sale pricing and promotions may not always be the same.
All pricing promotions and product availability are subject to change. Some offers are valid at select stores.